The hotel offers amenities for your comfortable stay and unforgettable experiences
Free Wi-Fi
Parking
Luggage storage
24-hour services
24-hour reception
24-hour security
General
No smoking on site
Free Wi-Fi
Safe deposit box
24-hour reception
Express check-in/ -out
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Lift
Coffee shop
Vending machines
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Guest Parking
Electric kettle
Services
Room service
Housekeeping
Welcome drink
Dining
In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Children
Cots
Children's menu
Facilities for people with disabilities
Toilet for disabled
Room features
Air conditioning
Heating
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Sink
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
Pepper House, Pepper Street,
Chester,
United Kingdom,
CH1 1DW,
Cheshire
Map view
street view
Pepper House, Pepper Street,
Chester,
United Kingdom,
CH1 1DW,
Cheshire
City landmarks
Grosvenor Street
Chester Castle
750 m
Watergate Square
Chester Racecourse
1.3
km
Museum
The Grosvenor Museum
650 m
Museum
Cheshire Military Museum
640 m
8 The Groves
River Dee
760 m
Garden
Chester Roman Gardens
820 m
Park
Grosvenor Park
1.4
km
Chester City Walls Road Water Tower Gardens
Sick to Death
1.3
km
Roman Amphitheatre
Chester Roman Amphitheatre
1.1
km
Church
St Paul's Church
13.4
km
Nearby
City Walls
Walls of Chester
160 m
Church
Chester Cathedral
420 m
Museum
Dewa Roman Experience
290 m
St Michaels Church Bridge Street
Chester Golf Club
240 m
Chester Rows
210 m
45 Eastgate Street
Eastgate Clock
160 m
Church
Church of St Peter
200 m
30 Watergate Street
Booth Mansion
260 m
27 Grosvenor Street The Grosvenor Museum
Chester History & Heritage
110 m
1 Greenway Street
Statue of Minerva
510 m
Church
St John the Baptist's Church
260 m
Church
Wesley Church Centre
190 m
40 Watergate Street
The Antiques Shop
280 m
Gallery
The Watergate Street Gallery
310 m
Chester Market Hall 6 Princess Street Chester Market Hall
Chester in Lego
410 m
Shopping Area
Grosvenor Shopping Centre
80 m
Garden
Chester Cathedral Falconry and Nature Gardens
230 m
60 Watergate Street
Watergate Street Independent Quarter
320 m
Bridge
Suspension Bridge
390 m
Bridge
Old Dee Bridge
370 m
Restaurants
Piccolino
910 m
Pepper Street 33 Pepper Row
The Church Bar & Restaurant
240 m
Newgate Street
La Fattoria
390 m
25 Lower Bridge Street
Hickory's Smokehouse Chester
860 m
The Groves Souters Lane
Picanha by Fazenda
220 m
27 Newgate Street
Corner Store
190 m
7 Paddock Row Grosvenor Shopping Centre
Mad Hatters Tearoom & Bakery
210 m
49 Bridge Street Row East
All Bar One
240 m
32-36 Newgate Street
Panda Mami
200 m
25 Newgate Street
Jaunty Goat Coffee
220 m
128 Northgate Street
Da Noi
830 m
63 Bridge Street
Reviews and Ratings
Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
7.6/10
Very good
Rooms
6.9
Location
8.7
Service
8.4
Dining
6.4
Guest reviews
7.6/10
based on 10 reviews
8.7
8.7/10 based on 5194 reviews
Hugh
United Kingdom,
May
2024
7.6/10
The hotel's location was perfect, offering easy access to all sites and dining options. The rooms, though centrally located, lacked proper ventilation and had a strange smell. The service was friendly and accommodating, but check-in and check-out were slow. The dining experience was good overall but lacked sufficient staff. The affordable car park nearby was convenient due to transport strikes.
Rooms
6.0
The rooms were a bit small, too hot, and had a strange smell, but the location made it easy to get around town.
Service
8.0
The staff were extremely friendly and helpful, providing great recommendations, but check-in and check-out processes were slow.
Location
9.0
The hotel's location was perfect for exploring the town and accessing dining options, with a nearby car park providing added convenience during transport strikes.
Dining
7.0
The dining experience was good with plenty of choices, but it could be chaotic due to understaffing.
Facilities
8.0
The hotel facilities were modern and clean, enhancing the overall stay.
Richard
United Kingdom,
April
2024
7.2/10
The hotel had some lovely aspects, but there were also some drawbacks. The rooms, though pleasant, could get very hot in the evening as the windows couldn't open fully. Unfortunately, our room wasn't cleaned during our stay. On the bright side, the service was amazing and really helpful, especially with changing our room. The location was great for accessing the center of Chester, but not ideal out of hours. The dining experience was mixed, with overpriced and underwhelming options available. Facilities were decent, though with some flaws.
Rooms
7.0
The rooms were lovely but could get hot in the evening, and we couldn't fully open the window. Room was n't made up/cleaned during our stay.
Service
9.0
The service was amazing and incredibly helpful, even involved in changing our room.
Location
8.0
The location was great for access to the center of Chester, but not ideal out of hours.
Dining
5.0
The dining experience was mixed, with overpriced and underwhelming options available.
Facilities
7.0
Facilities were decent but with some flaws.
Phil
United Kingdom,
March
2024
6.0/10
For the price we paid, the room cleanliness fell short, and the servicing was irregular. The rooms are basic and could use an update, lacking daily essentials like coffee and water refills. However, the location is fantastic and convenient, with a modern setup in the bustling city center. Service was hit or miss, with some staff being borderline rude, while others like Clara at reception were cheerful and helpful. Dining was a bit overpriced and lacked sufficient gluten-free options. Overall, a mixed experience with room for improvement.
Rooms
5.0
The rooms could have been cleaner and lacked daily service and essentials like coffee and water replenishment. Basic and in need of an update.
Service
6.0
Mixed service experience with some staff being borderline rude and unhelpful while others were cheerful and accommodating, like Clara at reception.
Location
9.0
The location is excellent, right in the city center, close to attractions, bars, and restaurants. Modern setup and convenient for exploring the area.
Dining
5.0
Dining was overpriced and lacked sufficient gluten-free options. A bit chaotic and not the best value for money.
Facilities
Facilities seem average with room for improvement in terms of dining options and overall value for money.
Herbert
United Kingdom,
January
2024
7.4/10
The hotel offers a mix of positives and negatives. The rooms were well-prepared and properly clean, although small with a strange smell, possibly due to its location near a noisy bar. The location was very good, convenient to the city center with comfy beds, but an issue with noise insulation and a maintenance problem with shower gel dispenser. The dining experience was a mix of satisfying and chaotic, with a self-service style and vegan options available.
Rooms
7.0
The room was very clean but small with a strange smell, possibly due to its proximity to a noisy bar.
Service
8.0
Location
8.0
The location was very good, convenient to the city center and with comfy beds, but lacked noise insulation and had maintenance issues.
Dining
7.0
The dining experience was a mix of satisfying and chaotic, with self-service and vegan options available.
Facilities
7.0
Andrew
United Kingdom,
December
2023
8.4/10
I had a wonderful stay at this hotel. The rooms were small but cozy and clean, equipped with all the essential amenities. The service was exceptional, especially thanks to Lucia, who brightened up my stay with her lovely personality. The location was ideal, making it easy to get around and explore all that Chester has to offer. The dining experience was a bit overpriced for what was served, but the food was plentiful and satisfying. Overall, a great value for the price.
Rooms
8.0
The room was small but cozy and clean, with all the essential amenities.
Service
9.0
The staff went out of their way to be exceptionally welcoming, friendly, and very helpful. Lucia is truly the most amazing asset to the hotel.
Location
10.0
The hotel is centrally located, close to bars, restaurants, and attractions, making it one of the best places to stay in Chester.
Dining
7.0
The dining experience offered plentiful food but was a bit overpriced for the quality received.
Facilities
8.0
The hotel facilities were great, and the homemade bread was a nice touch.
David
United Kingdom,
September
2023
7.2/10
I had a mixed experience at the hotel. The rooms were nice and clean but a little dusty, and the wallpaper was ripped in some places. The location was excellent for exploring the town easily, although it was a bit challenging to find parking. The service was prompt and friendly, but the dining options were overpriced and not the best value for money.
Rooms
7.0
The rooms, though a bit dusty and with ripped wallpaper, were soundproof and clean.
Service
9.0
The staff was extremely friendly and helpful, offering us an early check-in and a free room upgrade to solve an issue.
Location
8.0
The central location was ideal for exploring Chester, but parking could be a challenge.
Dining
5.0
The dining experience was overpriced and not the best value for money.
Facilities
7.0
The facilities were good overall, although the dining area wasn't the best value for money.
Francis
United Kingdom,
September
2023
7.8/10
The hotel room, despite a few flaws like the dusty toilet skirting boards and peeling wallpaper, was comfortable and clean. The air conditioning needed adjustment, yet it was a good size room with essential amenities like air con and a safe.
Rooms
7.0
The room, despite some cleanliness issues, provided a comfortable stay with necessary amenities.
Service
9.0
The staff were incredibly helpful and friendly, going out of their way to assist with any requests.
Location
8.0
The hotel's location was convenient, not far from Chester's center, and surprisingly quiet for a peaceful stay.
Dining
8.0
The dining experience was overall positive, with good variety and pleasant atmosphere, though minor temperature inconsistencies were noted.
Facilities
7.0
The hotel offers satisfactory facilities for a comfortable stay.
John
United Kingdom,
August
2023
8.0/10
The hotel's location is excellent, right in the center of Chester with easy access to everything in town. The rooms, although a bit small and stuffy with a strange smell, were surprisingly soundproof, making the stay comfortable despite the loud music from the nearby club. The service was exceptional, with extremely friendly and helpful staff willing to provide recommendations throughout the stay. The dining experience was mixed, with some chaos due to understaffing and poor value for money, yet the local products and first-class service compensated. The central location was convenient, especially with an affordable nearby car park available during transportation strikes.
Rooms
7.0
The rooms were small and had a strange smell, but surprisingly soundproof, making it easy to access the town center. Though a bit hot and stuffy with no open windows, the stay was bearable despite the loud music from the adjacent club.
Service
9.0
The staff was more than helpful, always providing service with a lovely smile from the moment of arrival to departure.
Location
9.0
The hotel's location was excellent, right in the middle of Chester. The central setting allowed for easy access to various attractions and amenities, even providing an affordable car park for convenience during transportation disruptions.
Dining
7.0
The dining experience had its challenges with chaos due to understaffing and poor value for money. However, the presence of many local products and first-class service made up for the shortcomings.
Facilities
8.0
The facilities were adequate, offering the essential amenities needed for a comfortable stay.
Jackie
United Kingdom,
July
2023
8.2/10
The hotel offers comfortable and clean rooms, although a bit challenging to control the temperature at times. The service was friendly and accommodating, with some room for improvement in welcoming guests. The location is fantastic, right in the heart of the city, although pricing could be more transparent. The dining experience was enjoyable overall, but pricing may not align with the value received.
Rooms
8.0
The rooms were comfortable and clean, providing a wonderful stay despite temperature control challenges.
Service
9.0
The staff went above and beyond to compensate for one minor letdown, with individual attention and excellent cooked breakfast.
Location
9.0
The hotel is excellently located in the city center, close to attractions, bars, and restaurants.
Dining
7.0
The dining experience was lovely overall but may be considered slightly expensive for the value offered.
Facilities
8.0
The facilities were sufficient, contributing to a pleasant overall stay.
Sean
United Kingdom,
May
2023
7.8/10
The hotel had some positives such as large, clean rooms ready before check-in time and friendly staff, but the room servicing was lacking with only one out of five days serviced adequately. The location was excellent with easy check-in, a modern room, and proximity to attractions but with an overpriced dining experience. Overall, a mixed stay with room for improvement.
Rooms
7.0
The large walk-in shower was big and clean, and the room was ready before the time stated.
Service
8.0
The reception staff was charming and obliging, able to check us in early after a room change.
Location
9.0
The hotel's central location near bars, restaurants, and attractions, along with friendly staff like Helen, made it convenient and enjoyable.
Dining
7.0
The dining was first class, but the price was a bit high for the experience.
Facilities
8.0
The facilities were well-maintained and offered good standard services.
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