Leonardo Hotel Chester, Chester ➤ Reviews, Rooms & Prices 2025

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About the Hotel

Pepper House, Pepper Street, Chester, United Kingdom, CH1 1DW

Leonardo Hotel Chester offers 94 stylish rooms and a central location that serves as an excellent base for exploring the historical walled city. The hotel features a restaurant, bar, and 24-hour front desk, along with free Wi-Fi throughout the property.

Rooms & Amenities

Each of the 94 rooms at Leonardo Hotel Chester includes air conditioning, en-suite bathrooms, flat-screen TVs, and the Leonardo DREAM bed, designed for comfort. Business travelers will find spacious desks and laptop-friendly workspaces for productivity.

Dining & Options

Dining at Leonardo Hotel Chester happens at Leo's, which serves an all-day menu featuring British, Italian, and international dishes. Guests can also start their day with a buffet breakfast or enjoy refreshments at the bar throughout the day.

Location & Nearby Attractions

The hotel is within walking distance of attractions including Chester Racecourse and Chester Cathedral. Chester train station is a 15-minute walk away, offering easy access to major UK cities like London and Liverpool.

Services & Accessibility

Leonardo Hotel Chester provides accessibility with rooms designed for wheelchair users, ensuring convenience throughout the hotel. The property features a 24-hour front desk, dry cleaning, and luggage storage for guest needs.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Superior Double Room

Max:

2 persons

24 m²

Bed options:

1 Single Bed or 1 Double Bed

Shower

Heating

room details

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Executive Queen Room

Max:

2 persons

28 m²

Bed options:

1 King Size Bed

Shower

Coffee machine

room details

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Standard Double Room

Max:

2 persons

24 m²

Bed options:

1 Double bed

Shower

Heating

room details

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Price and Room Availability Calendar

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Getting around

A list of all available modes of transport

City Center

Chester1700 ft

Airports

Chester Hawarden (CEG) 4.8 mi

Liverpool John Lennon (LPL) 24.7 mi

Train

Chester Train Station3700 ft

Bus

Bus stop1000 ft

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Free Wi-Fi

Parking

Baggage storage

24-hour services

24-hour reception

24-hour security

General

No smoking on site
Free Wi-Fi
Safe deposit box
24-hour reception
Express check-in/ -out
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Baggage storage
Elevator
Coffee shop
Vending machines
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness center

Guest Parking

Electric kettle

Services

Room service
Housekeeping
Welcome drink

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area

Children

Cribs
Children's menu

Facilities for people with disabilities

Toilet for disabled

Room features

Air conditioning
Heating
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries
Sink

Self-catering

Electric kettle

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

Pepper House, Pepper Street, Chester, United Kingdom, CH1 1DW

Map view

street view

Pepper House, Pepper Street, Chester, United Kingdom, CH1 1DW

City landmarks

Grosvenor Street

Chester Castle

2500 ft

Watergate Square

Chester Racecourse

4400 ft

Museums

The Grosvenor Museum

2200 ft

Museums

Cheshire Military Museum

2100 ft

8 The Groves

River Dee

2500 ft

Garden

Chester Roman Gardens

2700 ft

Parks

Grosvenor Park

4600 ft

Chester City Walls Road Water Tower Gardens

Sick to Death

4400 ft

Roman Amphitheatre

Chester Roman Amphitheatre

3800 ft

Church

St Paul's Church

8.3 mi

Nearby

City Walls

Walls of Chester

600 ft

Church

Chester Cathedral

1400 ft

Museums

Dewa Roman Experience

1000 ft

St Michaels Church Bridge Street

Chester Golf Club

800 ft

Chester Rows

700 ft

45 Eastgate Street

Eastgate Clock

600 ft

Church

Church of St Peter

700 ft

30 Watergate Street

Booth Mansion

900 ft

27 Grosvenor Street The Grosvenor Museum

Chester History & Heritage

400 ft

1 Greenway Street

Statue of Minerva

1700 ft

Church

St John the Baptist's Church

900 ft

Church

Wesley Church Centre

700 ft

40 Watergate Street

The Antiques Shop

1000 ft

Gallery

The Watergate Street Gallery

1100 ft

Chester Market Hall 6 Princess Street Chester Market Hall

Chester in Lego

1400 ft

Shopping Area

Grosvenor Shopping Centre

300 ft

Garden

Chester Cathedral Falconry and Nature Gardens

800 ft

60 Watergate Street

Watergate Street Independent Quarter

1100 ft

Bridges

Suspension Bridge

1300 ft

Bridges

Old Dee Bridge

1300 ft

Restaurants

Piccolino

3000 ft

Pepper Street 33 Pepper Row

The Church Bar & Restaurant

800 ft

Newgate Street

La Fattoria

1300 ft

25 Lower Bridge Street

Hickory's Smokehouse Chester

2900 ft

The Groves Souters Lane

Picanha by Fazenda

800 ft

27 Newgate Street

Corner Store

700 ft

7 Paddock Row Grosvenor Shopping Centre

Mad Hatters Tearoom & Bakery

700 ft

49 Bridge Street Row East

All Bar One

800 ft

32-36 Newgate Street

Panda Mami

700 ft

25 Newgate Street

Jaunty Goat Coffee

800 ft

128 Northgate Street

Da Noi

2800 ft

63 Bridge Street

Reviews and Ratings

Feedback from previous guests about their experience.

76%

liked the hotel and would stay again

7.6/10

Very good

Rooms

6.9

Location

8.7

Service

8.4

Dining

6.4

Hugh

United Kingdom, May 2024

7.6/10

The hotel's location was perfect, offering easy access to all sites and dining options. The rooms, though centrally located, lacked proper ventilation and had a strange smell. The service was friendly and accommodating, but check-in and check-out were slow. The dining experience was good overall but lacked sufficient staff. The affordable car park nearby was convenient due to transport strikes.

Rooms

6.0

The rooms were a bit small, too hot, and had a strange smell, but the location made it easy to get around town.

Service

8.0

The staff were extremely friendly and helpful, providing great recommendations, but check-in and check-out processes were slow.

Location

9.0

The hotel's location was perfect for exploring the town and accessing dining options, with a nearby car park providing added convenience during transport strikes.

Dining

7.0

The dining experience was good with plenty of choices, but it could be chaotic due to understaffing.

Facilities

8.0

The hotel facilities were modern and clean, enhancing the overall stay.

Richard

United Kingdom, April 2024

7.2/10

The hotel had some lovely aspects, but there were also some drawbacks. The rooms, though pleasant, could get very hot in the evening as the windows couldn't open fully. Unfortunately, our room wasn't cleaned during our stay. On the bright side, the service was amazing and really helpful, especially with changing our room. The location was great for accessing the center of Chester, but not ideal out of hours. The dining experience was mixed, with overpriced and underwhelming options available. Facilities were decent, though with some flaws.

Rooms

7.0

The rooms were lovely but could get hot in the evening, and we couldn't fully open the window. Room was n't made up/cleaned during our stay.

Service

9.0

The service was amazing and incredibly helpful, even involved in changing our room.

Location

8.0

The location was great for access to the center of Chester, but not ideal out of hours.

Dining

5.0

The dining experience was mixed, with overpriced and underwhelming options available.

Facilities

7.0

Facilities were decent but with some flaws.

Phil

United Kingdom, March 2024

6.0/10

For the price we paid, the room cleanliness fell short, and the servicing was irregular. The rooms are basic and could use an update, lacking daily essentials like coffee and water refills. However, the location is fantastic and convenient, with a modern setup in the bustling city center. Service was hit or miss, with some staff being borderline rude, while others like Clara at reception were cheerful and helpful. Dining was a bit overpriced and lacked sufficient gluten-free options. Overall, a mixed experience with room for improvement.

Rooms

5.0

The rooms could have been cleaner and lacked daily service and essentials like coffee and water replenishment. Basic and in need of an update.

Service

6.0

Mixed service experience with some staff being borderline rude and unhelpful while others were cheerful and accommodating, like Clara at reception.

Location

9.0

The location is excellent, right in the city center, close to attractions, bars, and restaurants. Modern setup and convenient for exploring the area.

Dining

5.0

Dining was overpriced and lacked sufficient gluten-free options. A bit chaotic and not the best value for money.

Facilities

Facilities seem average with room for improvement in terms of dining options and overall value for money.

Herbert

United Kingdom, January 2024

7.4/10

The hotel offers a mix of positives and negatives. The rooms were well-prepared and properly clean, although small with a strange smell, possibly due to its location near a noisy bar. The location was very good, convenient to the city center with comfy beds, but an issue with noise insulation and a maintenance problem with shower gel dispenser. The dining experience was a mix of satisfying and chaotic, with a self-service style and vegan options available.

Rooms

7.0

The room was very clean but small with a strange smell, possibly due to its proximity to a noisy bar.

Service

8.0

Location

8.0

The location was very good, convenient to the city center and with comfy beds, but lacked noise insulation and had maintenance issues.

Dining

7.0

The dining experience was a mix of satisfying and chaotic, with self-service and vegan options available.

Facilities

7.0

Andrew

United Kingdom, December 2023

8.4/10

I had a wonderful stay at this hotel. The rooms were small but cozy and clean, equipped with all the essential amenities. The service was exceptional, especially thanks to Lucia, who brightened up my stay with her lovely personality. The location was ideal, making it easy to get around and explore all that Chester has to offer. The dining experience was a bit overpriced for what was served, but the food was plentiful and satisfying. Overall, a great value for the price.

Rooms

8.0

The room was small but cozy and clean, with all the essential amenities.

Service

9.0

The staff went out of their way to be exceptionally welcoming, friendly, and very helpful. Lucia is truly the most amazing asset to the hotel.

Location

10.0

The hotel is centrally located, close to bars, restaurants, and attractions, making it one of the best places to stay in Chester.

Dining

7.0

The dining experience offered plentiful food but was a bit overpriced for the quality received.

Facilities

8.0

The hotel facilities were great, and the homemade bread was a nice touch.

David

United Kingdom, September 2023

7.2/10

I had a mixed experience at the hotel. The rooms were nice and clean but a little dusty, and the wallpaper was ripped in some places. The location was excellent for exploring the town easily, although it was a bit challenging to find parking. The service was prompt and friendly, but the dining options were overpriced and not the best value for money.

Rooms

7.0

The rooms, though a bit dusty and with ripped wallpaper, were soundproof and clean.

Service

9.0

The staff was extremely friendly and helpful, offering us an early check-in and a free room upgrade to solve an issue.

Location

8.0

The central location was ideal for exploring Chester, but parking could be a challenge.

Dining

5.0

The dining experience was overpriced and not the best value for money.

Facilities

7.0

The facilities were good overall, although the dining area wasn't the best value for money.

Francis

United Kingdom, September 2023

7.8/10

The hotel room, despite a few flaws like the dusty toilet skirting boards and peeling wallpaper, was comfortable and clean. The air conditioning needed adjustment, yet it was a good size room with essential amenities like air con and a safe.

Rooms

7.0

The room, despite some cleanliness issues, provided a comfortable stay with necessary amenities.

Service

9.0

The staff were incredibly helpful and friendly, going out of their way to assist with any requests.

Location

8.0

The hotel's location was convenient, not far from Chester's center, and surprisingly quiet for a peaceful stay.

Dining

8.0

The dining experience was overall positive, with good variety and pleasant atmosphere, though minor temperature inconsistencies were noted.

Facilities

7.0

The hotel offers satisfactory facilities for a comfortable stay.

John

United Kingdom, August 2023

8.0/10

The hotel's location is excellent, right in the center of Chester with easy access to everything in town. The rooms, although a bit small and stuffy with a strange smell, were surprisingly soundproof, making the stay comfortable despite the loud music from the nearby club. The service was exceptional, with extremely friendly and helpful staff willing to provide recommendations throughout the stay. The dining experience was mixed, with some chaos due to understaffing and poor value for money, yet the local products and first-class service compensated. The central location was convenient, especially with an affordable nearby car park available during transportation strikes.

Rooms

7.0

The rooms were small and had a strange smell, but surprisingly soundproof, making it easy to access the town center. Though a bit hot and stuffy with no open windows, the stay was bearable despite the loud music from the adjacent club.

Service

9.0

The staff was more than helpful, always providing service with a lovely smile from the moment of arrival to departure.

Location

9.0

The hotel's location was excellent, right in the middle of Chester. The central setting allowed for easy access to various attractions and amenities, even providing an affordable car park for convenience during transportation disruptions.

Dining

7.0

The dining experience had its challenges with chaos due to understaffing and poor value for money. However, the presence of many local products and first-class service made up for the shortcomings.

Facilities

8.0

The facilities were adequate, offering the essential amenities needed for a comfortable stay.

Jackie

United Kingdom, July 2023

8.2/10

The hotel offers comfortable and clean rooms, although a bit challenging to control the temperature at times. The service was friendly and accommodating, with some room for improvement in welcoming guests. The location is fantastic, right in the heart of the city, although pricing could be more transparent. The dining experience was enjoyable overall, but pricing may not align with the value received.

Rooms

8.0

The rooms were comfortable and clean, providing a wonderful stay despite temperature control challenges.

Service

9.0

The staff went above and beyond to compensate for one minor letdown, with individual attention and excellent cooked breakfast.

Location

9.0

The hotel is excellently located in the city center, close to attractions, bars, and restaurants.

Dining

7.0

The dining experience was lovely overall but may be considered slightly expensive for the value offered.

Facilities

8.0

The facilities were sufficient, contributing to a pleasant overall stay.

Sean

United Kingdom, May 2023

7.8/10

The hotel had some positives such as large, clean rooms ready before check-in time and friendly staff, but the room servicing was lacking with only one out of five days serviced adequately. The location was excellent with easy check-in, a modern room, and proximity to attractions but with an overpriced dining experience. Overall, a mixed stay with room for improvement.

Rooms

7.0

The large walk-in shower was big and clean, and the room was ready before the time stated.

Service

8.0

The reception staff was charming and obliging, able to check us in early after a room change.

Location

9.0

The hotel's central location near bars, restaurants, and attractions, along with friendly staff like Helen, made it convenient and enjoyable.

Dining

7.0

The dining was first class, but the price was a bit high for the experience.